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Knowledge base
Market price inquiry
Market price inquiry
2
What is the recommended price I get for a vehicle?
How can I be activated for the market price enquiry?
Manage account
Manage account
3
Where can I find the general terms and conditions?
How can I create a logistics contact?
What does the KYC check cover and which documents are required?
Vehicle insertion
Vehicle insertion
4
How can I use my own expert opinion?
How can I arrange a vehicle pick-up?
How does a vehicle pick-up through CarOnSale work?
Which documents and information are to be provided for the vehicle recording?
Auction
Auction
5
How many auction rounds can my vehicle run?
How much does marketing via CarOnSale cost me?
I noticed an error in the auction - How should I proceed?
What is the logistics contact?
What does "Transport-Only" mean?
Renegotiation
Renegotiation
4
What does digital renegotiation mean?
How does digital renegotiation work?
What happens after I select an option?
How will I be informed about the renegotiation?
Payment
Payment
3
Who do I bill?
What happens in the event of non-payment?
Who do I send the invoice to?
COSCargo
COSCargo
4
Where can I find information about whether transport has been booked for a vehicle?
Where can I find information about the current transport status?
As a seller, can I also book transport with CarOnSale?
What information is needed to calculate a transport price?
Document dispatch
Document dispatch
4
What happens to the vehicle documents?
To which address must the vehicle documents be sent?
When do I have to send the vehicle documents?
What happens if vehicle documents are lost?
Collection
Collection
5
What does express collection mean?
What is the transfer note and why is it necessary?
How is the appointment for the collection of the vehicle made?
How do I confirm the collection of a vehicle?
What happens if the vehicle is not collected?